Free shipping, and I'll make it right.

Shipping

Free shipping anywhere in the US. Every print ships free, whatever the size, even the big 40x60 pieces. The price you see is the price you pay, plus sales tax where it applies.

About 1 to 2 weeks. Every print is made to order just for you, so it usually arrives in about 1 to 2 weeks after you order.

Ordering for the holidays? Order by December 8 to have it in time for Christmas. Big canvas and metal pieces are worth ordering even earlier.

Tracking. When your print ships, you'll get an email with a tracking number so you can follow it to your door.

Lost or stolen packages. If your print gets lost in the mail, I'll send you a new one. If tracking shows it was delivered but you can't find it, check with neighbors and your local post office first, then let me know and I'll help you file a claim with the carrier.

Large pieces. The biggest prints, like 40x60, ship in a sturdy wooden crate. Please look it over before the driver leaves and note any damage on the delivery receipt. Large prints can't ship to P.O. boxes, so use a street address.

Sending it as a gift? Put their address as the shipping address at checkout and it ships straight to them.

Outside the US? I do ship internationally. Send me a note with the print you want and your country, and I'll get you a shipping quote before you order. Any customs fees or import taxes your country charges are paid by you when it arrives.

Please double check your address. If a print comes back to me because of an address mistake, I'm happy to send it again, but I'll ask you to cover the cost of reshipping.

If your print arrives damaged

It rarely happens, but if your print shows up damaged, or it's not what you ordered, I'll make it right with a replacement at no cost to you.

• Email me within 7 days of delivery.
• Include your order number and a few photos of the print and the box.
• Keep the print and packaging until we've sorted it out, in case the carrier needs to see them.

Returns

Every print is made just for you, so I don't give cash refunds. If you're not happy with your print, you can send it back for store credit you can use on any other print.

• Let me know within 7 days of delivery.
• The print needs to be unused and in its original packaging.
• Return shipping is on you. I'd use a tracked, insured service, because I can't give credit for a print that gets lost or damaged on the way back.
• Once it arrives back in good condition, I'll email you a store credit for what you paid for the print. Store credit never expires.

A note on color. Every screen shows color a little differently, so your print may look slightly different than it did on your phone or computer. That alone isn't a defect, but if something looks truly off, send me a photo and I'll take a look.

What can't be returned

• Custom sizes. Prints bigger than the sizes listed, set up with me by email, are final sale.
• Gift cards.
• Sale items.
• Anything bought with store credit.

If one of these arrives damaged or wrong, that's different: I'll still make it right.

Changing or cancelling an order

Send me a note as soon as you can. If your print hasn't gone to print yet, I'm happy to change it or cancel it and give you a full refund. Once it's been printed, it's made just for you, so the return policy above applies.

How to start a return or claim